Returns & Exchanges
At Arlo, we stand behind the quality of our premium electronics and offer a 30-day window for returns or exchanges on all products in their original condition. We aim to make your experience seamless, ensuring you find the perfect tech solution for your needs.
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.
Attach the Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package before dropping it off at any authorized carrier location.
Quality Inspection and Refund
Once our technicians verify the item's condition at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing